Q&A

1. Under what circumstances will you accept a return?           
   

• If is product damaged,lost/stolen, not displayed as product ordered, wrong product.
  

2. How many days does the customer have to return the items purchased?

• Customer has 7 days to return product
  

3. Does the item need to be returned unworn, unused or in salable condition?

• Yes
  

4. What if the item is damaged? Will you accept a return?

• If item is damaged item may be returned and exchanged for same item, and or receive full refund.
  

5. Does the customer need to include their receipt or  Proof of Purchase?

• Yes. Customer must include all shipping labels and copy of receipt.
  

6. Is the item returned for a credit with the option to purchase other merchandise?

• Circumstances may allow for a credit to be applied for same purchase or future purchases.
  

7. Can item be returned for full credit to customer credit card or PayPal?

• Items may be fully refunded to the customers credit card or PayPal if their return matches the criteria of what allots a full refund.
  

8. Are there cash refunds?

• No cash refunds.
  

9. If the customer is given a full refund? Is there a restocking charge?

• No restocking charge
  

10. If the customer is given a refund, is it  immediate?

• Allow 3-7 days for refund
  

11. Do you refund the clients shipping expenses?

• Shipping Expenses are not refunded and customer is responsible for paying shipping to return items. Shipping Labels will be provided from retailer.
  

** DawnMaxCollection Reserves the Right to change or revise it's Return Policy according to circumstances.**